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privacy policy


Pursuant to art. 13 of Regulation (EU) 2016/679 (R.G.P.D. or in English G.D.P.R. General Data Protection Regulation) on the protection of personal data and in relation to your personal data, their processing will be based on Digital Promoter S.R.L. the principles of correctness, lawfulness and transparency, as well as the protection of your privacy and the protection of your rights. In relation to this we inform you of the following.


The Data Controller is Digital Promoter S.R.L. with registered office in Viale regina margherita, 201, 47922 Rimini (RN), VAT number 04157860406, hereinafter the "Owner".

The contact addresses are as follows:

Email: info@ticketantion.it

Phone: 375 5600034


We will collect the following personal data when you interact with the Site:

Personal identification data (e.g. your name, surname, address, place and date of birth, telephone, e-mail address).

We will also collect personal data automatically when you interact with the Site through your computer, your mobile devices or other devices (such as domain names, IP addresses, operating system used, type of device, browser used for connection , the time of the request)

· Data on the User's preferences expressed in relation to or on the occasion of certain purchases



The processing to which your personal data will be subjected, collected at the time of registration on the website attributable to the Data Controller, as well as during the use of the services rendered, such as the purchase and ticketing service, exclusively attributable to the https domain: //www.ticketnation.it will be carried out for the purposes indicated below.

The legal basis for the processing of personal data relating to each purpose is specified alongside each of them. When consent is indicated as the legal basis of the processing, it is understood that the data will be processed by the Data Controller for these purposes only after obtaining your consent (as an "interested party"). The legal basis concerning the execution of the contract does not require any consent and allows the owner to process the personal data provided on the basis of the contractual obligations assumed (eg. To render a service or sell a product). Finally, as regards the legitimate interests indicated, they concern the case in which:


a) the interested party has already expressed interest in the product sector in question by purchasing certain products or services, and the Data Controller has a specific and justified interest in continuing to send him communications in relation to services similar to those previously purchased,

b) the owner has an interest in processing the navigation data of the interested party in order to allow him / her to visit the web pages.

c) organizational management of the purchased event or related services (e.g. inform about any cancellations or postponements of the date of the purchased event, how to access or participate in the event, how to proceed to request a refund in case of cancellation of the event);

Your personal data will be processed for the following purposes:

management of the compilation of the data collection form available on the Site to request information, make reports and contact the Data Controller; (Legal basis of the processing: Execution of the contract);
organizational management of the purchased event or related services (e.g. inform about any cancellations or postponements of the date of the purchased event, how to access or participate in the event, how to proceed with requesting a refund in case of cancellation of the event) (Legal basis of the processing: legitimate interest);
allow the user the ticketing service based on the user's requests and contractual and / or pre-contractual agreements; (Legal basis of the processing: Execution of the contract);
sending for marketing purposes - by electronic mail with automated systems - of related advertising material, offers, promotions, discounts and invitations to TicketNation events. (Legal basis of the processing: Consent of the interested party);
sending, exclusively to the e-mail address provided by you during the purchase of a service from the Website, of promotional messages on services similar to those purchased by you, provided that you do not object to the processing in the manner indicated below, according to the provisions of art. 140, paragraph 4, of Legislative Decree no. 196/2003 and subsequent amendments and additions - so-called soft spam. (Legal basis of the processing: legitimate interest);
to allow browsing on the Websites. (Legal basis of the processing: legitimate interest).
fulfillment of obligations deriving from the law or regulations, national and / or EU, in force, in particular, in the fiscal field, as well as public security and in the field of "secondary ticketing", as well as from provisions issued by competent authorities and bodies. (Legal basis: fulfillment of legal obligations)
legal defense of the Holder of a right or interest before any competent authority or body, expressly included therein for the purposes of credit recovery. (Legal basis of the processing: legitimate interest).



For the purposes referred to in points 1), 3) the provision of personal data is purely optional, however any failure, partial or incorrect provision would make it impossible for the interested party to register on the site and use the online services. line offered by TicketNation, such as the ticketing service, as well as fulfilling legal obligations, pursuing a legitimate interest of the Data Controller, executing the contract by establishing or establishing and fulfilling any requests received.

For the purposes referred to in points 4) the provision of personal data is purely optional and the related processing is based on consent, which is informed, preventive, free and revocable at any time. Failure to provide it will not have any consequence on the ability to register on the Site and to use the services offered by TicketNation, including the ability to make purchases on it. The consent can be revoked at any time, through the private area of ​​the user profile.


The personal data relating to the processing in question, for the aforementioned purposes, may be disclosed:

- to those who, within the organization of the owner, need it as a result of the position held. These subjects are the persons authorized to process under the direct authority of the Data Controller pursuant to art. 4 n. 10 of EU Regulation 2016/679 (hereinafter "appointees").


- to the subjects whose activity is necessary for the execution of the contracts of which you are a party or to fulfill specific requests (eg: Transporters, Companies and institutions in the banking sector through which the online payments of the products purchased through the Site, credit and insurance etc.);


- to third parties to whom the Data Controller may outsource certain activities and who consequently provide the undersigned with certain instrumental services, in any case related to the treatments and purposes described above, such as administrative, accounting, tax, auditing, maintenance, company services who deal with the updating and management of the hardware and software of the Data Controller or other companies used by the Data Controller for the provision of its services. These third parties carry out treatments on behalf of the Data Controller and are authorized to process them as Data Processors in accordance with the provisions of Article 28 of the GDPR. An updated list of names of the persons appointed as data processors is available at the headquarters of the Data Controller.

- to all those subjects who have access to personal data by virtue of regulatory or administrative measures or if the communication is necessary for the fulfillment of the contractual obligations undertaken, as well as the obligations deriving from the law;

- to third-party companies whose services are offered or sold through the Website and, in particular, to companies or organizations organizing concerts, shows, sporting or other events whose tickets are sold through the Website), limited to the management and verification of admissions and admission tickets to events;


In any case, personal data will not be transferred to non-EU countries or outside the European Economic Area.


The data will be processed for as long as necessary to carry out the existing contractual relationship and for the next ten years from the date of acquisition of the same. For marketing purposes, the purchase data will be kept for 24 months, while for profiling purposes they will be kept for a period of 12 months.

In the event of cancellation, exclusion or disabling due to non-use of your account on the Site, your data will be kept for administrative purposes for a period not exceeding one quarter, without prejudice to any specific legal obligations on the conservation of accounting documentation or for the purpose of public security. In such cases, the deletion of the data will also be guaranteed by the appointed managers to whom they may have been communicated.


The Services offered by the Data Controller on the Site do not contain information or functionality or services directly intended for users under the age of 16. Minors must not provide information or personal data in the absence of the consent of the exercisers of parental responsibility over them.

The Data Controller therefore invites all users who are under the age of 16 not to communicate their personal data under any circumstances without the prior authorization of a parent or parental responsibility operator. If the Data Controller becomes aware of the fact that the personal data have been provided by a minor (under 16), the Data Controller will destroy them or request the transmission of specific consent from the parents (or the exercising parental responsibility), also reserving the right to inhibit access to the services available on the Site to any user who has concealed their minor age or who has in any case communicated their personal data in the absence of the consent of their parents (or exercising parental responsibility).


At any time pursuant to the European Regulation 679/2016 (GDPR) and the national legislation in force, the interested party may, according to the methods and within the limits established by current legislation, exercise the following rights pursuant to articles from 15 to 22 of aforementioned Regulation:

a) ask for confirmation of the existence or otherwise of their personal data;

b) obtain information on the purposes of the processing, the categories of personal data, the recipients or categories of recipients to whom the personal data have been or will be communicated and the retention period or criterion;

c) obtain the rectification and cancellation of data;

d) obtain the limitation of the processing;

e) obtain data portability, i.e. receive them from a data controller, in a structured format, commonly used and readable by an automatic device, and transmit them to another data controller without hindrance;

f) oppose the processing of your personal data at any time (Article 21). In particular, you may object to the processing of your data for the purposes referred to in point "n.5" (so-called soft spam) by accessing your "Reserved Area" or by selecting the link on each e-mail sent by by Digital Promoter S.R.L. This will make it impossible for the Owner to send you communications in order to promote the direct sale of products or services similar to those you previously purchased (so-called soft spamming).


g) oppose an automated decision-making process, including profiling (Article 22);

h) withdraw the consent at any time without prejudice to the lawfulness of the processing based on the consent given before the revocation;

i) to lodge a complaint with the Data Protection Authority (Article 77 of the GDPR and Article 140 bis of Legislative Decree 196/2003) if it considers that the processing of your data is contrary to the legislation in force.

You can exercise your rights with a written request sent to info@ticketantion.it.

We remind you that it is your right to lodge a complaint with the Guarantor for the Protection of Personal Data, by:

registered letter with return receipt addressed to the Guarantor for the protection of personal data, Piazza Venezia, 11, 00187 Rome;

e-mail to the address: garante@gpdp.it, or protocol@pec.gpdp.it; fax to the number: 06 / 69677.3785.